FAQ
Why does the back massage work for 5 seconds and stop when plug-in?
After plug-in, the machine is in the standby status (on/off light is blinking red) and the massage nodes move for 5-10 seconds, then stop (on/off lights off). Now you can press the on/off button to activate the machine.
Are the back nodes of the chair massager raised and lowered only by the remote or automatically movable on the chair itself?
Automatically.
Can I use it in the car?
We do not recommend using it in the car. If you want to, please check the adapter parameters. DO NOT use it in a car’s driver seat.
Can you put this on a sofa or couch?
Yes, put this back massager chair on the sofa, couch, recliner, or chair to enjoy your comfort massage.
Can I get a car charger for this massager?
This massager doesn't include a car charger.
Can this neck massager be adjusted up and down?
Yes, this massage chair pad comes with a unique flexible Shiatsu neck massager pillow with Heat, which can be adjusted vertically to fit women or men of different heights.
Can you lay this flat on a bed?
We do not recommend it.
Is there a timer or auto shut off on this
The default timer is 15 minutes, you can switch it to 20 minutes.
I can barely feel the heat. Is it defective?
Please know that this massager is designed with neon lamp heat only. This means it only gives off very mild heat for safety purposes. It is also noticeable within 5-10 minutes of use.
Will it work 220-240v?
Yes, it is rated 110v-240v so it will work.
Why does it only work while it's plugged in?
Please know this massager is NOT CORDLESS or RECHARGEABLE. It will only work while it is plugged in.
The massager is too painful for me.
The massager is designed for deep massage, so it may be painful for those who are not used to it, but it is not a product quality issue. If so, we recommend you put a towel or a thin blanket between the massage point of the massager for a better massage experience.
For how long should I use the massager?
We recommend only using the massager for 1 cycle at a time around 15-20 minutes to avoid overusing the product and causing you pain. This massager is designed for deep massage and using it for too long may be painful.
Are there any restrictions on using the massager with medical conditions?
If you have health conditions, it is always best to consult your doctor first before using the product to know whether it is safe to use it or not.
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