Why is the unit not turning on?
- Please double check if the adapter is properly plugged in to the outlet. Make sure the outlet is working. To check, find another outlet to plug the unit.- Please check if the LED indicator light on the adapter lights up. If not, you may have a faulty adapter. If you have a spare adapter with the same specs, you can test it.- Try to use the car adapter that came with the unit to double check. There's a possibility that the wall adapter is faulty if the unit works using the car adapter.
I can barely feel the heat. Is it defective?
Please know that this massager is designed with neon lamp heat only. This means it only gives off very mild heat for safety purposes. It is also noticeable within 5-10 minutes of use.
Will it work 220-240v?
Yes, it is rated 110v-240v so it will work.
Can I lay or lean on the massager?
No, it is not advisable to lay or lean on the massager as it can damage the motor inside that may lead to product malfunction.
For how long should I use the massager?
We recommend to only use the massager for 1 cycle at a time to avoid overusing the product and causing you pain. This massager is designed for deep massage and using it for too long may be painful.
Is there any restrictions using the massager with medical conditions?
If you have health conditions, it is always best to consult your doctor first before using the product to know whether it is safe to use it or not.
The massager is too painful for me.
The massager is designed for deep massage, so it may be painful for those who are not used to it, but it is not a product quality issue. If so, we recommend you to put a towel or a thin blanket between the massage point of the massager for a better massage experience.
Why does it only work while it's plugged in?
Please know this massager is NOT CORDLESS or RECHARGEABLE. It will only work while it is plugged in.
When I leave the United States, do I need to purchase a transformer to use this massager?
No, our neck massager power adapters is wide voltage, if you are not in the United States, you can buy a travel adapter to use our products in other countries. You do not need to buy a transformer.
I can't feel the heat when I turn on the heating button.
The heating function of the massager is mainly soothing heating, so you can feel the heat after waiting for about 2-3 minutes, and it is safer to heat slowly.
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