Thank you for shopping at Medcursor. We are committed to ensuring your satisfaction with every purchase. Please read our policy below to understand your rights and the procedures for returns and refunds.

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered. Requests submitted after this 30-day window are not eligible for return or refund. If your product develops a defect after the return window, please contact us at support@medcursor.com regarding potential warranty support.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Be purchased directly from Medcursor.com

• Be requested for return within 30 days of delivery

• Be returned in its original condition

• Include the original packaging, accessories, manuals, and all included parts

• Include proof of purchase (e.g., order number or confirmation email)

Medcursor reserves the right to refuse a return if the item shows signs of:

• Excessive use

• Misuse or abuse

• Accidental damage

• Unauthorized modification

• Missing parts, accessories, or packaging not caused by Medcursor

3. Return Shipping Responsibility

• If the item is defective, damaged, or incorrect: If you received an item that is defective, damaged in transit, or different from what you ordered, Medcursor will cover the return shipping cost. Depending on the issue, we may offer a replacement, a partial refund, or a full refund.

• If the return is for personal reasons: If you wish to return an item for reasons unrelated to a product defect (e.g., ordered the wrong item, no longer want the item, changed your mind, or it did not meet personal expectations), you are responsible for the return shipping costs. Original shipping charges are non-refundable unless the return is due to a Medcursor error.

4. Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

• Final sale or clearance items

• Gift cards

• Personalized or customized items

• Items not purchased directly from Medcursor.com

• Items returned without prior authorization

• Items missing major components or accessories (for reasons not caused by Medcursor)

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, please contact us within 30 days of delivery at support@medcursor.com and provide:

• Your order number

• A brief description of the issue

• Clear photos or videos demonstrating the problem

• Photos of the outer packaging (if applicable)

Once we review your request, we will provide the next steps as quickly as possible.

6. How to Start a Return

To initiate a return, please contact us at support@medcursor.com with:

• Your order number

• The item(s) you would like to return

• The reason for the return

• Supporting photos or videos (if the item is damaged or defective)

If your return is approved, we will provide return instructions and, if applicable, a return shipping label. Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted or processed.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved:

• Your refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to be processed by your bank or payment provider.

If the returned item does not meet the conditions of this policy, we reserve the right to deny the refund or issue a partial refund where appropriate.

8. Exchanges

We do not currently process direct exchanges. If you would like a different item, please:

1. Request a return for the original item (if eligible).

2. Place a new order separately for the item you prefer. This ensures the fastest processing time and product availability.

9. Orders Purchased from Other Retailers

This Return Policy applies only to products purchased directly from Medcursor.com. If you purchased your Medcursor product from a third-party retailer or marketplace (e.g., Amazon, Walmart, Costco, or another authorized seller), please contact that seller directly to follow their specific return policy.

10. Warranty Support

If your item is not eligible for return but you believe it has a manufacturing defect, please contact support@medcursor.com for warranty assistance. Warranty coverage is subject to the terms of Medcursor’s Warranty Policy.

11. Contact Us

If you have any questions about returns, refunds, or product issues, we are here to help.

• Email: support@medcursor.com

We will do our best to make the process as smooth as possible!