FAQ
The heat is too weak？
1. You can increase the temperature level according to your needs.2. When using wirelessly, if the heat is very weak, pleasecheck if the device is low on battery. The heat may beaffected by low battery, please recharge it as soon aspossible.H1: 104℉/40℃H2: 113℉/45℃H3: 122℉/50℃H4: 131℉/55℃H5: 140℉/60℃
How do I read the battery indicator light?
- During use, the battery icon will turn off sequentially as the battery power decreases.- When charging, the battery indicator will light up sequentially. - Charging stops when the battery is full, and the indicator will show a steady white light without flashing.
Sometimes the heat mask vibrates on one side? Is there anything wrong with it?
Need to check if the heat eye mask is on mode 4 - Unilateral Vibration Mode. If it can switch to the other modes and work, then there is no problem with our heat eye mask. We have 4 vibration modes, one of them is vibrating on one side for 3-4 seconds, then vibrating on the other side, and repeating. Mode 1: Slap Mode Mode 2: Rhythm Mode Mode 3: Wave Mode Mode 4: Unilateral vibration mode
Are there any precautions for users?
Yes, this product is not intended for medical use. It is not recommended for people who are heat-sensitive or not suitable for a heat compress, have disabilities, or have poor blood circulation. If you experience any discomfort while using our product, please stop using it.
The unit does not turn on.
*For Wireless Use: Please ensure the device is fully charged.*For Wired Use: Please check that the plug is securely connected.
Stop working halfway.
1. Please check if the device is low on battery.2. Please check if a timer has been set, causing it to stop.3. Please check if the plug connection is loose.
How to use the cold compress gel pad?
Place the cold compress gel pad in the refrigerator. When needed, take it out and wrap it with the removable cloth cover. Enjoy a soothing ice compress for your eyes.
Is this eye mask washable?
No, but the removable cloth cover is washable.lf the eye mask is dirty, do not wash with water. Please gently wipe the surface with a damp towel and brush.
The eye mask is too hot
Reduce the heating level to decrease the heat. Note: When using for the first time, it is recommended to start from the lowest setting and gradually increase the temperature, adjusting the heat level according to your needs.
Can I use it without a power cord?
Yes, this eye mask is a dual-use eye mask. Once fully charged, it can be used as a wireless heated eye mask (with an external controller), and it can also be used while charging.
DESCRIPTION
MODEL NO：MD-KP02
Medcursor Heated Knee Massager, Cordless Knee Massager for Circulation and Pain Relief, 3-in-1 Knee Elbow Shoulder Massager, 3 Vibrations Modes, 5 Heating Levels, Ideal Gift for Family and Friends
- 【5 Heating Levels & 3 Vibration Modes】The heated knee massager has 5 heating levels (temperature range from:40°C/104°F to 60°C/140°F) and 3 vibration modes. It features two vibration motors, providing deep massage to the knee, elbow, and shoulder, offering great relaxation and comfort, promoting blood circulation, and relieving pain.
- 【Cordless Knee Massager】The heated knee brace has a built-in large-capacity rechargeable battery, making it convenient and portable. With its comfortable fabric and lightweight design, you can use it at home/office, outdoor exercises, or even during your travels. Unlike other heated knee braces that require being near a power outlet, you have the freedom to use them wherever you go.
- 【Knee/Elbow/Shoulder Massager】The 3-in-1 heated knee massager is ergonomically designed to provide optimal comfort and support. It features adjustable Velcro straps for easy and secure wearing. It comes with a 23-inch extension strap, allowing you to use it on your elbows, shoulders, and other body parts for pain relief and improved blood circulation.
- 【Easy to Operate & Safe to Use】The knee massager has 4 buttons: Long press the power button for 2 seconds to turn it ON/OFF, and a single tap can switch between temperature and vibration modes. The volume button can be used to MUTE/UNMUTE key sounds. The "+" and "-" buttons can adjust the temperature/vibration modes easily. It also has a 30-minute timer function to ensure safety and prevent overheating or excessive massage.
- 【IDEAL GIFT for Family & Friends】The Knee Massager with Heat comes with a 23-inch extension strap and a Type A-C data cable (without a charging head). MEDCURSOR offers a one-year warranty and lifetime customer support for this product to ensure your satisfaction. So get it now and make a thoughtful gift for your dear friends and beloved family members!
SPECIFICATIONS
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Rated Power: 7W
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Battery Endurance: 3h
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Weight: 1.17lbs
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Operating Voltage: 5V
PACKING LIST
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1*Heated Knee Massager
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1*23-inch Extension Strap
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1*USB-A to Type-C charging cable
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1* User Manual
FAQ
My knee is larger, can I still use this product?
The massager is suitable for leg circumferences up to 18 inches for the calf and 24 inches for the thigh (extension strap not included). The extension strap is 23 inches long.
What do I get when I purchase the Medcursor Heated Knee Massager?
You will receive 1* Heated Knee Massager, 1* 23-inch extension strap, 1* USB-A to C data cable (charger not included), and 1* user manual.
Can the vibration and heating functions be used separately?
Yes, they can be used separately.
How long is the customer support for the Medcursor Heated Knee Massager?
1 year.
How would I know that the unit is fully charged?
When charging, the LED light strip will show a breathing blue light effect. When fully charged, the light will remain solid blue. This product can not be used while charging. When the battery is low, the LED light strip will flash blue.
