The prongs were bent way over when the device arrived. Impossible to correct. One broke off. I would recommend packaging in a hard-sided box rather than a flimsy bag.
I’ve had the neck and shoulder massager for about a year now. It worked great until recently. It wouldn’t power on. I reached out to customer service and they were very attentive and understanding. (Amazing customer service). I love the product so much. I’m gonna have to check out their other products.