My knee is larger, can I still use this product?
The massager is suitable for leg circumferences up to 18 inches for the calf and 24 inches for the thigh (extension strap not included). The extension strap is 23 inches long.
What do I get when I purchase the Medcursor Heated Knee Massager?
You will receive 1* Heated Knee Massager, 1* 23-inch extension strap, 1* USB-A to C data cable (charger not included), and 1* user manual.
Can the vibration and heating functions be used separately?
Yes, they can be used separately.
How long is the customer support for the Medcursor Heated Knee Massager?
1 year.
How would I know that the unit is fully charged?
When charging, the LED light strip will show a breathing blue light effect. When fully charged, the light will remain solid blue. This product can not be used while charging. When the battery is low, the LED light strip will flash blue.