FAQ
Why can't the AIR COMPRESSION INTENSITY BUTTON be adjusted when the AIR COMPRESSION MODE BUTTON is turned off??
It is because the AIR COMPRESSION INTENSITY BUTTON and AIR COMPRESSION MODE BUTTON are interconnected. The INTENSITY can only be controlled within the framework of a specific MODE. Therefore, when the MODE is turned off, the INTENSITY cannot be adjusted either.
Under what circumstances should I not use it?
This product is not intended for medical use. It is intended only to provide a massage. Please refrain from using this product if you have any of the following medical conditions. If you are unsure, please consult your doctor before using/purchasing the product:• If you have a pacemaker or any other medical implant. • If you suffer from heart disease.• If you have diabetes. • If you have fragile or injured bones. • If you are undergoing cancer treatment or have a history of cancer. • If you have abnormal blood pressure. • If you have osteoporosis. • If you are currently pregnant or menstruating. • If you are a child or adolescent in the midst of physical development.
How many times can I use it in a day?
The massager will automatically shut down after 15 minutes of continuous use. We do not recommend using a massager for more than 30 minutes (2 times) a day. Prolonged use will overstimulate muscles and nerves and may have adverse effects.
How does this product work?
There are 3+3 airbags inside the leg massager, which will be inflated and deflated to simulate the kneading and squeezing like human hands. lt can relax muscles, increase circulation, and relieve fatigue. Note: It does not provide a shiatsu function as there are no rollers inside the device.
Can it be used for other parts than feet and calves?
It is only for feet and calves. Use in other parts may cause an accident or injury.
Which size feet and calves of users are suitable for?
1. Foot circumference: About 11 inches - 15 inches(28 cm -38 cm)2. Calf circumference: About 14.1 inches - 19.7 inches (36 cm - 50 cm).
What should I do if I feel the massage intensity is too strong or light?
There are 3 intensities of air pressure to select via the control panel. Please select the air compression intensity that is fit for you. You can also adjust the intensity by changing the tightness of the velcro on the wraps.
The air in the massager does not exhaust.
If a lot of air remains in the airbag, it may take some time to exhaust. Turn off the device and wait for a while for the air to escape naturally.
Can I use only one leg?
Yes, the leg massagers are equipped with independent controls, enabling their use on either one leg or both legs. Just put them on and effortlessly adjust the settings using the control panel.
Will it work with 220-240V?
Yes, it is rated 100V-240V, so it will work.
Can it be used in bed?
Yes, you can.
Can you by-pass the 15-minute timer function and have it just run without having to reset it?
No, the 15-minute shut-down is automatic, for safety reasons.
Does it use batteries?
This wireless foot massager is equipped with a built-in rechargeable lithium battery, eliminating the need for installing batteries or connecting any wires during use. When the battery indicator turns red, simply use a Type-C data cable to recharge it.
Why does the leg massager make a sound?
The sound comes from the working air pump in the controller, providing air continuously to the airbags in the wraps. It's a normal phenomenon.
How long is the power cable?
About 5.9 ft/1.8 m.
DESCRIPTION
MODEL NO：MD-KP02
Medcursor Heated Knee Massager, Cordless Knee Massager for Circulation and Pain Relief, 3-in-1 Knee Elbow Shoulder Massager, 3 Vibrations Modes, 5 Heating Levels, Ideal Gift for Family and Friends
- 【5 Heating Levels & 3 Vibration Modes】The heated knee massager has 5 heating levels (temperature range from:40°C/104°F to 60°C/140°F) and 3 vibration modes. It features two vibration motors, providing deep massage to the knee, elbow, and shoulder, offering great relaxation and comfort, promoting blood circulation, and relieving pain.
- 【Cordless Knee Massager】The heated knee brace has a built-in large-capacity rechargeable battery, making it convenient and portable. With its comfortable fabric and lightweight design, you can use it at home/office, outdoor exercises, or even during your travels. Unlike other heated knee braces that require being near a power outlet, you have the freedom to use them wherever you go.
- 【Knee/Elbow/Shoulder Massager】The 3-in-1 heated knee massager is ergonomically designed to provide optimal comfort and support. It features adjustable Velcro straps for easy and secure wearing. It comes with a 23-inch extension strap, allowing you to use it on your elbows, shoulders, and other body parts for pain relief and improved blood circulation.
- 【Easy to Operate & Safe to Use】The knee massager has 4 buttons: Long press the power button for 2 seconds to turn it ON/OFF, and a single tap can switch between temperature and vibration modes. The volume button can be used to MUTE/UNMUTE key sounds. The "+" and "-" buttons can adjust the temperature/vibration modes easily. It also has a 30-minute timer function to ensure safety and prevent overheating or excessive massage.
- 【IDEAL GIFT for Family & Friends】The Knee Massager with Heat comes with a 23-inch extension strap and a Type A-C data cable (without a charging head). MEDCURSOR offers a one-year warranty and lifetime customer support for this product to ensure your satisfaction. So get it now and make a thoughtful gift for your dear friends and beloved family members!
SPECIFICATIONS
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Rated Power: 7W
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Battery Endurance: 3h
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Weight: 1.17lbs
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Operating Voltage: 5V
PACKING LIST
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1*Heated Knee Massager
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1*23-inch Extension Strap
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1*USB-A to Type-C charging cable
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1* User Manual
FAQ
My knee is larger, can I still use this product?
The massager is suitable for leg circumferences up to 18 inches for the calf and 24 inches for the thigh (extension strap not included). The extension strap is 23 inches long.
What do I get when I purchase the Medcursor Heated Knee Massager?
You will receive 1* Heated Knee Massager, 1* 23-inch extension strap, 1* USB-A to C data cable (charger not included), and 1* user manual.
Can the vibration and heating functions be used separately?
Yes, they can be used separately.
How long is the customer support for the Medcursor Heated Knee Massager?
1 year.
How would I know that the unit is fully charged?
When charging, the LED light strip will show a breathing blue light effect. When fully charged, the light will remain solid blue. This product can not be used while charging. When the battery is low, the LED light strip will flash blue.