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FAQ
Does this automatically shut off when the heat in NOT on?
It has a built-in 10-minute timer, so it shuts off after 10 minutes regardless of what settings you have it on. You just need to click the power button to reopen it, recommended to use 10 minutes a day.
Can I lay on it?
I'm sorry but we do not recommend to lay on the massage. In addition, this will damage the lifespan of the massager. You can use the arm straps to add pressure.
Does it have a washable cover?
Yes, you can remove the cloth from the massage area for cleaning.
Is this noisy?
Not noisy, it's motorized, so there's some sound, but it shouldn't bother others. It's not noisy, especially as it's between your back and the chair.
How much does it weigh? Will it be heavy?
We are standard normal weight, only 1.17kg/2.58lb. If you feel too heavy, you can lean on the sofa and put the massage shawl on the sofa to massage.
The massager is too painful for me.
The massager is designed for deep massage, so it may be painful for those who are not used to it, but it is not a product quality issue. If so, we recommend you to put a towel or a thin blanket between the massage point of the massager for a better massage experience.
I can't feel the heat when I turn on the heating button.
The heating function of the massager is mainly soothing heating, so you can feel the heat after waiting for about 1-2 minutes, and it is safer to heat slowly.

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